TERMS OF USE

THE

SMALL PRINT

How briefs become jobs, who owns the mark, when custom goods can be remade, and which law applies. Read this before you approve a proof.

1. Who we are

MUIL Hub (“MUIL”, “we”, “us”) is a production and design studio operating from the Greater Toronto Area, Ontario, Canada. These Terms govern use of this website and any brief, quote, or production or creative job you place with us.

By using the site, sending a brief, or accepting a quote, you agree to these Terms, the Privacy Policy, and the production Disclaimer. If you do not agree, do not use the site or brief a job.

You must be 18 or older and able to form a contract. If you brief on behalf of a company, you warrant that you have authority to bind it.

2. The site is not an offer

Pages, images, prices mentioned in conversation, lead times, and examples on this site are information, not a binding offer. Methods, blanks, and capacity change.

A job exists only when we send a written quote or order and you accept it in writing (including email). Until then, nothing is sold.

3. Quotes, deposits, and payment

Quotes are estimates valid for the period stated on them (or 14 days if none is stated). Quantity, blanks, finish, files, and partner capacity can move cost and calendar.

We may require a deposit before production and payment in full before we release goods or deliver files. Unpaid jobs are not shipped, picked up, or published.

Unless a quote says otherwise, prices are in Canadian dollars and exclude applicable taxes (including HST), duties, and carrier fees.

This website does not process card payments. Do not send payment-card numbers through the brief form.

4. Origin of goods and partners

Not all goods are made in Canada. MUIL briefs, specs, and quality-checks from the GTA. Some garments, print, and creative work are produced locally. Some jobs — including specialized jewelry, CAD-to-cast pieces, and work that needs equipment or volume we do not keep on the floor — are fulfilled by third-party partners, including partners overseas.

Where a job is made is confirmed on the written order. You agree that goods may be manufactured, finished, or shipped by those partners. We remain the party you contract with unless the order names someone else.

5. Lead times

Average time for a job is 10 to 30 days after written approval of the system (artwork, placement, materials, method), depending on size and complexity. Some jobs take longer.

The clock does not run while we wait on your files, payments, or approvals. Shipping, customs, material shortages, machine downtime, and force majeure sit outside that clock.

Any in-hand date is an estimate unless the order states a guaranteed date. Rush is only owed if the order says so and any rush fee is paid.

6. Proofs and approvals

We issue a proof, mockup, or CAD view before production when the method requires it. You must check spelling, size, placement, colour, and quantity.

Written approval (including email or an on-site sign-off) authorises us to produce. Colour on screen will not perfectly match ink, thread, or metal. Approving the proof is acceptance of those limits for that job.

A change after approval, or after press, stitch, print, or casting has started, is a new job and is billed as one.

7. Artwork, IP, and indemnification

You retain ownership of your trade-marks, logos, and content. You grant MUIL a licence to use them solely to quote, produce, photograph, and (unless you opt out in writing) to show the finished job as portfolio and process documentation.

You warrant that you own, or have a written licence to reproduce, every element you send — including logos, names, photographs, likenesses, and characters. You will not brief work that copies a third-party brand, sports mark, or copyrighted character unless you provide proof of rights.

We may refuse any job we reasonably believe infringes IP or is unlawful. Refusal is not a breach.

You will indemnify and hold harmless MUIL, its principals, and its production partners against claims, damages, and costs (including reasonable legal fees) arising from artwork or instructions you supplied.

Digitizing files, press-ready layouts, and CAD models we build for a job are production tools. Unless a creative order assigns copyright in writing, MUIL retains those tools and licenses you to use the finished goods. Reprints of the same mark through MUIL may reuse the file. We are not obliged to hand over native working files unless the order says so.

8. Custom goods, cancellation, and refunds

Almost all MUIL output is custom-made to your specification. Custom goods, approved production, and digital creative deliverables are not returnable for change of mind, sizing guesses, or colour preference after a proof is approved.

If you cancel before we have ordered materials or started production, we may refund amounts paid minus work already done (including creative time, digitizing, CAD, and samples) and any non-recoverable supplier charges.

If you cancel after production has started, amounts paid may be kept, and any unpaid balance for work already performed remains due.

If we made a material error against the approved proof, we will, at our option, remake the defective portion or credit its value. That is the exclusive remedy for a production defect.

Claims must be made in writing within 7 days of delivery or pickup, with photos. Wearing, decorating, or distributing the goods can void a defect claim.

9. Quality, materials, and variation

Blanks, inks, threads, vinyl, paper, and metals vary by mill and dye lot. Minor variation from a sample or a previous run is not a defect.

Jewelry weights, stone counts, and finish are as specified on the CAD or order, with ordinary manufacturing tolerance.

We are not the manufacturer of every blank or component. Manufacturer warranties, where they exist, are the manufacturer’s.

10. Delivery, risk, and overseas legs

Title and risk pass as stated on the order. If the order is silent, risk passes on pickup at our GTA point or on handoff to the carrier.

Customs inspections, duties, brokerage, and overseas transit delays can extend delivery. Unless the order says we pay them, import charges on a job you asked to receive outside our usual GTA handoff are yours.

We are not liable for carrier delay, weather, labor disruption, or government hold. We will give you the dispatch details we have.

11. The website

The site is provided “as is.” We do not warrant that it is uninterrupted or error-free. Do not rely on it as your only copy of a quote or proof — keep your email.

You will not misuse the site (scraping, injecting, overloading, or attempting to access other users’ briefs).

Portfolio images, copy, and the MUIL name and mark are ours. You may not copy the site design or our process copy for a competing studio.

12. Limitation of liability

To the maximum extent permitted by Ontario law, MUIL is not liable for lost profits, lost data, lost goodwill, substitute goods, or any indirect, incidental, special, or consequential loss.

Our total liability for a job is limited to the fees you paid us for that job.

Nothing in these Terms limits liability that cannot be limited under applicable law, including fraud or personal injury caused by our negligence.

Some consumer protections cannot be waived. If you are a consumer under Ontario law, those rights remain. Our custom-goods terms still apply to the extent the law allows.

13. Law, disputes, and changes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

The courts of Ontario sitting in Toronto have exclusive jurisdiction, except that we may seek injunctive relief in any forum for IP misuse.

If a clause is unenforceable, the rest stays in force.

We may update these Terms by posting a new version on this page. The “effective” date will change. Jobs already accepted in writing stay on the Terms that applied when you accepted, unless both sides agree otherwise.

14. Notices

Legal notices and job notices may be sent through the contact form on this site or to the email you used on the brief. You are responsible for keeping that email current.

Also read the Disclaimer (origin and lead times) and the Privacy Policy.